Call Center Agent at LEAD Enterprise Support Company Limited

LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.Location: Agindingbi, Lagos
Job Type: Full Time
Job Field: Customer Service
Reporting To: Team Lead

Role Purpose

Responsible for receiving and resolving queries from various sources such as corporate customers, retails customers, distribution partners and providers.


Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
Obtain client information by answering telephone calls; interviewing clients; verifying information.
Respond to all Enrollee and Provider inquiries and handle any complaints.
Provide information about company products and services.
Receive and handle customer complaints.
Seek resolution of customer queries.
Take telephone calls on behalf of LAP HMO in order to fulfil customer requirements.
Have the most up to date information on all plans of LAP HMO and be able to help customers in a quick and friendly fashion.
Maintain communication equipment by reporting any faults promptly.
Maintain and improve quality results by adhering to standards and guidelines.
Develop tactics to deepen relationships with clients through regular interactions.

Minimum Qualifications

This role requires a First Degree or its equivalent Diploma qualification B.A / B.Sc / HND.
A Nursing qualification or in a related field would be an added advantage.
Requires between 2-5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies:

Possesses current knowledge of the profession.
Knowledge of the business
Good customer service management
Good Phone Skills.
Good Analytical skills.
Commitment to Task.

Behavioural Competencies:

Ability to work under pressure and multi task effectively.
Good Verbal communication & interpersonal Skills.
Attention to Detail.

Source: MyJobMag Job Feed