Customer Care Representative at Simeon's Pivot

Simeon’s Pivot is a Management Training and consulting firm with a focus on Performance Improvement. We work with our clients (both individuals and corporations) to bring about enhanced performance by closing performance gaps through Status Revealing Diagnosis & Assessments, Training and Development, Performance Management, Leverage SolutionsTM and Human Resource Consulting.

We help solve Organizational Problems, Develop Strategies, alter weak unproductive Processes and optimize the performance of your employees and your organization.

Over the years we have directly or indirectly run successful Corporate Training programs and other business solutions for Texaco, Chevron, Lagos State Government, Mutual Benefit Insurance, Fidelity Bank, Eventful Nigeria Ltd, G.K.W. Engineering Ltd. (World Bank Consultant), Nigerian Aluminum Extrusions Ltd , Manufacturers Association of Nigeria (M.A.N.), Industrial and General Insurance (I.G.I.), Industrial Training Fund (I.T.F.), Dates and Events (owners of Grandeur Event Centre) to mention but a few.Location: Agbara, Ogun

Job Description
This is not limited to the following:

Contact client by telephone to sell the company’s service.
Record names, addresses, purchases, and reactions of prospects contacted.
Obtain customer information such as name, address, and payment method, and enter into CRM.
Deliver scripted sales pitch to the customer.
Record customer details including reaction to the product or service offered
Answer telephone calls from potential customers who are responding to advertisement.
Contact customers to follow up on initial interaction.
Adjust scripted sales pitch to meet needs of specific individuals
Cold call, direct email, and perform other lead generation activities.
Receiving Calls and Making call to solve customer questions, inquiries, complains.
Analyze the current customer base to identify potential sales opportunities
Stay up to date on company best practices, policies, products, pricing, and promotions
Increase overall sales efficiency and profitability through excellent salesmanship

Qualifications / Experience

Equivalent experience in related field acceptable as well
1 year experience in Customer care service
Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}
Must have passion for Sales
Good Telephone skill
Must live within Job location.

Knowledge, Skills and Competency:

High School and above
Familiarity with relevant software, such as Microsoft Office Suite
Strong interpersonal and communication skills (both verbal and written)
Critical thinking skills, analytical
Creatively-minded, good at thinking ‘outside the box’
Skills of persuasion
Computer skills
Ability to travel when necessary to meet with customers and/or stakeholders and build business relationships
Must be available full time
People and customer management skills
Strong organizational skills
Good English Speaking
Good Telephone skill
Good customer communication skills
Working experience in call center or customer care center.


Basic Salary: N40,000 monthly.
Attractive Basic and commission plus other benefits.

Source: MyJobMag Job Feed

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