Our client is one of the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. With over 120 operations centre in 130 countries across 5 continents, she manages administrative and non-judgmental tasks related to visa, passport, identity management and other services for its client governments enabling them to focus entirely on the critical task of assessment. Due to expansion, they are in need of an Operations Manager in Lagos who is proficient in the Italian Language.The Customer Service Manager – Operations (Italian Speaking) is responsible for overall consular matters, the archive, customer service management and general administrative assistance at the agency.Duties and Responsibilities
Acquiring bio-metrics and inputting data on the system.
Ensuring total customer service experience.
Handling the Archives and General administrative assistant
Updating the Visa Applications websites, collating and sending the weekly, monthly and quarterly operational reports to the central services team on time
Receiving, registration and distribution of mail
Providing exceptional support at the customer care services unit, taking care of inquiries, documentation and visa processing.
Receiving, making and transferring phone calls from outside the agency
Register and approve payments in clover system as per the mandate
Assist with matters concerning the posted staff
Be flexible and ready to perform any other work-related duties as assigned by supervisors
Performing duties in line with the organization’s policy and procedures, service standards and code of practice.
RequirementsKnowledge, Skills and Experience
A Bachelor in Administration, Office Management, General Management or any of the social sciences or its equivalence
Full command of English and Italian language, including strong writing skills
At least three years of relevant work experience; experience in a diplomatic Mission, customer service department and multicultural workplace will be an added advantage
Good knowledge of Nigerian laws and policies preferred
Substantial knowledge of IT systems and computer applications especially MS Word, Excel, Outlook and Internet
Preferred Personal Attributes
Strong organisational, analytical and time management skills
Excellent interpersonal and communication skills
Ability to be a self-starter and a good team player; assertive approach and takes the initiative
Fast learner, attentive to details, high level of accuracy with the ability to prioritise tasks
Flexible, resilient under pressure and decisive with the ability to deliver results to a high standard within tight deadlines and with a minimum supervision
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