Customer Services Officer (1-Year Fixed Term) – Expiry Date: 2019-03-11

This role shall responsible for implementing customer care plans and initiatives through assisting all walk-in clients and ensuring efficient query resolution and service provision.
Reporting to The Team Leader the main roles and responsibilities of this role will include:
• Attend to walk in clients and make sure enquiries are rectified or handed over to the relevant departments for processing within stipulated times.
• Resolve product or service problems by clarifying the customer’s complaint and expediting correction and following up to ensure resolution.
• Identify opportunities and make recommendations for improvement of walk in customer experience.
• Cross sell and upsell the…. Vacancymail.co.zw

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