Customer Services Representative – Outbound (6 Months Fixed Term) – Expiry Date: 2019-03-11

This role shall be responsible for administering outbound call campaigns per business requirements for retention, cross sell, upsell and closing of leads generated through other touch points.
Reporting to the Customer Services Supervisor, the main roles and responsibilities of this role will be:
1. Outbound activities
• Administers outbound call campaigns per business requirements for retention, cross sell and upsell and closing of leads generated through other touch points.
• Obtains all the required data to facilitate the discussion with the customer
• Maintains clear records of the interaction with the customer.
2. Contact Center Operations:
• Ensure all systems ore always ope…. Vacancymail.co.zw

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