ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.JOB RESPONSIBILITIES
Contacting & Interacting with Debtors via telephone:
Collecting payment on debts
Understanding reasons for late payment.
Ensuring the resolution of delinquent accounts
Tracking outstanding debts
Plan course of action to recover owed money.
Negotiating payoff deadlines and payment plans.
Minimum of ND in Mass Communications or any related field
Relevant Contact centre operations certification
Minimum of 1-2 years relevant work experience a the Contact Centre
Working knowledge of appropriate CRM software and understanding of the Contact center industry