Delivery Experience Associate – Jumia at Jumia Nigeria

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:Location: Wuse, Abuja Job type: Full time Responsibilities

As a Delivery Experience Associate, you will provide a full line of driving safety and compliance related education and training services to Delivery Associates in support of the goals and objectives of Jumia Services, the Logistics Marketplace company of Jumia.

In particular you will:

Provide practical and theory based driver training and development to enhance individual risk awareness and driving skills, and promote the benefits of a positive driver attitude to reduce driver risk.
Conduct risk assessments of potential Delivery Associate and the re-assessment of existing Associate to ensure their driving competency and suitability for their particular driving duties.
Provide information on trainee performance and driving development needs.
Assist in the development of new initiatives for all aspects of driver training, road / driver safety and driver assessments.
Complete all training reports and assessment summaries promptly and to a high standard.
Develop a good working knowledge of the Quality Assurance process including course evaluation to enable the team to meet all objectives.
Track all fleet incident report relating customer delivery experience and satisfaction
Supervision and reporting of fleet condition and maintenance
Support in sourcing, screening, grading and recruitment of potential Delivery Associates
Coordinate DA community engagement activities at the hub level
Source local content and happy Delivery Associate stories shared on a weekly basis

Professional Skills & Qualifications

Degree in Transportation, Logistics, or Management is preferred, equivalent experience will be considered as well
3 years of related experience
Hands on Safety & Compliance experience in the Transportation industry an asset
Experience in the provision of light commercial vehicle driver coaching and development
Excellent interpersonal skills, able to motivate the timid and firmly control the strong willed in the classroom and during in-car training to ensure complete safety at all times
Sound knowledge of current car technology and basic maintenance.

We Offer

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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