The Head of Office will manage and represent Catholic Relief Services’ (CRS) activities operating through its fully operational sub-office in Moroto to ensure implementation of high-quality programs serving the poor and vulnerable. Out of the Moroto sub-office the Head of Office will ensure the development and effective management of operational systems and resources and the delivery of high-quality programming in coordination with the CRS main office in Kampala.
• Manage planning and implementation of all key activities at the sub-office level ensuring alignment with Country Program (CP) and agency strategic programming and operations excellence priorities and standards. Approve expenses, monitor spending, and make budget adjustments in line with operational and programmatic needs and donor requirements.
• Serve as the security focal point. Proactively manage security and mitigate security risks. Ensure a safe work and living environment through leading implementation of safety and security protocols and staff care and well-being best practices.
• Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity. Contribute to staffing plans and recruitment process of senior staff.
• As the primary representative of CRS in Maroto (Karamoja), strengthen existing and develop new relationships with local partners, government and community organizations.
• Proactively and effectively manage resources and promote stewardship, ensuring program and operations teams and partner staff have and optimize the appropriate human, financial, and material resources and tools.
• Ensure high-quality project implementation, management, and compliance with programmatic standards, policies and procedures through project review systems and quality control (comprehensive M&E systems, budget review and analysis). Promote documentation of program reviews, success stories, and lessons learned
• Monitor day-to-day operations to ensure all operational services (HR, Finance, Supply Chain, Admin, ICT) are delivered with high quality in an efficient manner and adhere to policies. Manage risk and address challenges that affect the proper stewardship, optimal utilization and maintenance of program assets and resources (financial, human, and material).
• Create and maintain the proper conditions for learning. Establish a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies. Identify capacity strengthening needs for staff and partners and coordinate with CRS Uganda program and operations teams to address capacity strengthening.
Scope: The Head of Office will directly supervise senior administration/operations and programming staff within the sub-office.
Typical Background, Experience & Requirements:
Education and Experience
• Master’s Degree in Business Administration, International Relations, or other relevant field.
• Minimum of 5 years work experience in a non-profit, development, and/or humanitarian organization with progressive responsibilities and some project management experience. Experience with an international organization a plus.
• Experience working with projects funded by multiple public donors, including USAID.
• Experience in stakeholder management and establishing and strengthening community partnerships.
• Staff management experience and abilities that are conducive to a learning environment.
• Knowledge of procurement and general office administrative/management issues
• Proficient in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information management systems.
• Excellent strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture and ability to make sound judgment and decisions.
• Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.
• Team leadership abilities
• Proactive, resourceful, solutions-oriented and results-oriented
• Able to live in an environment where everyday comforts may not be readily available.
Required/Desired Foreign Language
Travel Required 25% of the time
Key Working Relationships:
Internal: Country Representative, Head of Programs, Head of Operations, Humanitarian Response Department, Chief of Party Newoka, Maroto-Newoka Program team, and Kampala-based operations/programming staff.
External: , Local government officials, Local/international NGO offices, and UN agencies operating in the project area.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.
1. Serves with Integrity
2. Models Stewardship
3. Cultivates Constructive Relationships
4. Promotes Learning
Program Manager Competencies
These are rooted in the mission, values and principles of CRS and used by each program manager to fulfill his or her responsibilities and to achieve the desired results.
1. Sets clear goals and manages toward them
2. Collaborates effectively with staff and stakeholders
3. Manages financial resources with integrity
4. Applies program quality standards to project design and organizational learning
Key Working Relationships
Internal: Chief of Party, DCOP for Operational Excellence, Head of Programs, Country Representative and DFSA team.
External: Local Caritas partners, technical partners, local government authorities, community volunteers, USAID and other donors.
1. Master’s Degree or equivalent experience in International Relations or Economics/Social Sciences or other relevant field.
2. Minimum of 15 years’ experience with CRS or other humanitarian agencies.
3. Minimum 10 years’ experience in a senior program management position that demonstrates mentoring staff to achieve programmatic excellence, experience in Uganda preferred.
4. Experience in establishing MEAL systems and conducting participative research of qualitative and quantitative nature.
5. Proven experience in food security and nutrition programming, particularly in the areas of health and nutrition, agricultural livelihoods, community-led savings and gender integration as well as community empowerment and community systems strengthening.
6. Demonstrated ability to strategically lead high quality technical staff and program managers.
7. Demonstrated analytic capacity and ability to write high quality reports
8. Excellent partnership skills and the ability to interact effectively with donors, collaborating agencies, local and government partners
9. Demonstrated experience in USAID relationship management, preferred experience with the Food for Peace, Feed the Future, or Vulnerable Populations Teams in the Local Mission.
10. Excellent organization and planning skills and ability to resolve problems constructively
11. Understanding of current best practices and challenges while coordinating to implement DFSA program strategies through a participatory approach
12. Computer literate, with strong knowledge of MS Office applications, spread sheets, database programs, and statistical software packages.
13. Flexibility, persistence, and ability to work well in a multi-sectoral and multi-cultural team
14. Ability to work in a challenging and stressful environment with unexpected challenges
15. Knowledge of USAID and USG grant rules and regulations, specifically relating to ADS 205 preferred.
16. Excellent written and oral communication skills in English required.
Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
• Trusting Relationships
• Professional Growth
These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.
1. Serves with Integrity
2. Develops Constructive Relationships
3. Models Stewardship
4. Promotes Learning