Operations Manager at Nokia Nigeria

As the world’s specialist in mobile broadband, we’ll help you enable your end users to do more than ever before with the world’s most efficient mobile networks, the intelligence to maximize their value and the services to make it all work together.

From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology.

Our global experts invent the new capabilities you need in your networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work together seamlessly.

With an unswerving focus on quality, efficiency and reliability we help you meet your mobile customers’ demands for universal content and connectivity more efficiently and effectively.

Together, we deliver the innovations in mobile technology that enable people and businesses everywhere to do more than ever before.

As a mobile operator, you face challenges from many sides that put your mobile network and your business model under extreme pressure.

By transforming your mobile network and your business, you’ll turn your challenges into opportunities.

Working closely with you, we deliver the products and services that will help drive your success – today and tomorrow.Ref No: 1900000KXS

Main Purpose of Role

Network Operations Management is the leadership and management of all centralised Network Operations functions to agreed cost baseline and Customer Satisfaction.
It is applicable to Fixed and/or Mobile Networks includes all related power/plant and associated infrastructure.

Main Responsibility Areas

Organizational Leadership & Development
Contractual Service Delivery
Business Development & Support
3rd Party Management
Profit & Loss.

Key Tasks

Organizational management and development
Ensures Network operational performance
Interface management to subcontractors & 3rd parties
Ensure processes and procedures are regularly reviewed and updated
Customer liaison for escalated Network Operations matters
Employee Motivation
Operational Reporting
Budgeting & Control.

Key Interfaces:

Customer CTO (or equivalent)
Customer Care (or equivalent)
Customer Team
3rd Party suppliers & Subcontractors

Key Performance Measures:

Customer satisfaction
Network KPI’s
SLA’s & OLA’s
Profitability
Employee churn

Qualifications

Bachelor's degree in Telecommunication Engineering or equivalent and having minimum 10 years of Operations and Maintenance in vendor environment

Key Competencies:

Managed Service Management
Leadership
People Management
Process Management
Customer Service
Business Awareness
Innovation.

Source: MyJobMag Job Feed