Outlet Manager (Female) at Montaigne Place

Montaigne Place is Nigeria’s largest luxury skincare, cosmetic, fragrance, and well-being retail company. Founded on the vision to provide luxury at its best, Montaigne Place provides an exceptional sophisticated shopping experience with our exclusive offers. Montaigne Place currently has luxury retail outlets across Nigeria. Our brand’s portfolio cuts across different categories.Reporting Relationships

Functionally reports into: Head of Retail Operation
Administratively reports to: Head of Retail operation
Supervises

Job Objective(s)

Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
Grow sales through the implementation of marketing and merchandising systems
Responisible for the store’s or outlet’s revenue quota.

Duties & Responsibilities Management:

Lead others and work effectively with store team
Supervise, assign and direct activities of the store’s team
Effectively communicate information to store team and supervisors in an open and timely manner
Support Store team with actions plans for operational and service improvement

Customer Service:

Assist customers with their questions, problems and complaints
Promote the company’s customer service culture (greet, offer help, and thank)
Provide colleagues personalized customer service feedback and coaching
Handle all customer relations issues in accordance with company policy
Promote a positive shopping experience for all customers
Maintain customer privacy by not sharing customer data without authorization.

Merchandising/Presentation:

Stock shelves
Manage re-order levels & restocking from HQ for the store
Conduct merchandizing activities in line with approved brand guidelines
Account for promotional and sales support materials
Organize and execute the display and maintenance of off-shelf merchandise.

Minimum Education Qualifications

Bachelor’s degree
Master’s Degree an advantage

Required Experience:

3-4+ years of retail store experience.
Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
Accuracy and attention to detail.
Ability to organize and prioritize a variety of tasks/projects.
Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Required Competencies:

Deep Knowledge of the different product categories & brands
Analytical competencies
Skin types
Strong presentation skills
Negotiation skills
Persuasion Skills
Adept business knowledge
Abilities to organize
Strong written and verbal communication.
Strong problem-solving skills
Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
Above average Telesales/Phone Skills
IT skills
Customer service skills
Team skills
Excellent communication skills
Time Management skills

Source: MyJobMag Job Feed