Programme Operations Manager At Plan International – Zimbabwe Job Vacancy

The Organization

Plan International is an independent development and humanitarian organization that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion, and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporter, and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 80 years, and are now active in more than 70 countries.

Role Purpose

The purpose of this position is to support the overall operations of the Youth Employment Solutions Team and lead the development and implementation of the YES! Research Agenda.  S/he will serve as the principal point of contact for operational management and guidance to defining expectations, deliverables and donor requirements.

This will entail supporting the overall design, development, and particularly monitoring of Plan’s project-level deliverables and budgetary expenditures including technical assistance and support to meeting donor requirements. In addition, the incumbent will promote organizational learning, facilitate new program development and resourcing, and provide operational guidance to scale up and sustain programs.


The Programme Operations Manager will provide oversight guidance for unit-wide program activities and ensure relevant partners implement quality programs that are in line with Plan’s Program Framework.  He/she will ensure that programs are evidence-based, monitored and evaluated.  He/she will also develop the capabilities of Plan staff and partners to support the achievement of operational and technical deliverables.


Dimensions of Role:

  • Leads and manages the rapidly growing programme of the YES! Team of 14 staff.
  • Key role in developing and implementing operational plans for grant activities in conjunction with technical and project coordinators
  • Facilitates the overall execution of project funded activities in line with work plans and budget expenditures
  • Ensures the quality of programmes through monitoring and evaluation
  • Builds the capacity of Plan and partner staff


Key End Results and Typical Responsibilities:

  • Lead the strategic programme operations planning process and the development/roll out of country operation programs. This will include strategies, plans and oversight of advocacy efforts.
  • Provide overall operational leadership, vision, strategic direction and financial management related to YES! initiatives.
  • Provide strategic guidance for partnerships and/or contractors and also ensures identification and assessment of contracting entities for Plan ARO.  Key to work with contracting entities taking into account capacity, vision-mission, accountability, past performance, and contracting requirements.
  • Articulate a strategy for operational excellence and ensuring accountabilities with grant responsibilities.
  • Ensure high-quality annual plan, regularly monitor the progress and produce quality reports, have a consistent approach to implementing the Programme Quality Policy standards of Plan.
  • Ensure our work is accountable to children and other stakeholders through the establishment and management of effective accountability mechanisms and processes.
  • Provide leadership to use financial and operational data for programme decision making, of commitment to management action on the findings of monitoring, and of listening to feedback from beneficiaries to inform programme development.
  • Support Program Managers in achieving operational results and identifying and arranging training requirements.
  • Ensure the provision of high-quality technical assistance and capacity building to all country office programmes, projects, and staff by managing all internal and external technical assistance.
  • Supports the design and formal review of proposals/project documents to ensure they meet Plan’s program operational principles.  Ensures gender equity is well embedding in the implementation of all programmes and properly accounted for.
  • Review all proposals/project documents to ensure all submissions have measurable indicators and contain monitoring and evaluation procedures (evidence-based).
  • Ensure, through close collaboration with partners, the establishment, and implementation of standards of accountability, effectiveness and efficiency in the achievement of Plan’s domains and principles.
  •  Work closely with YES! Team members, Country Office and National Offices and external offices/donors on grant proposals to obtain funding for programs.
  • Responsible for annual programme department budgets as well as regular monitoring of budgets to ensure proper expenditure.
  • Ensures accurate and timely reporting for donors, government, and others as required.
  • In collaboration with country offices and across the federation, build and maintain good external relationships with partner and donors.
  • Ensure effective implementation of internal programme tools/systems and use of data.
  • Take an active role in the wider Plan Asia network to support institutional learning within the region.


Responsibilities for Child Protection

  • Responsible for reading, understanding and following Plan’s Child Protection Policy and support the implementation of the policy.

Communications and Working Relationships:

    Internal contacts:


Reasons for contact


(high, medium, low)

YES! Programme Managers

Coordination and program integration


CO BDM and Grants Manager


Coordination and communications on proposal design and budget allocation


NO Grants

Good relationships will need to be established with NOs to promote grant acquisition and good grant management


AOGD Operations

Coordination and program integration


Finance/Admin/HR Managers

Budget and HR management; Ensure partners’ capacity and contractor compliance to Plan’s accountability standards



    External contacts:


Reasons for contact


(high, medium, low)

International Institutions

Capacity building, relation building, advocacy and networking.



Reporting: Building relationship


Partners (local NGOs)

Capacity building, networking and partnerships.


Working Groups/ Networks

Coordination, learning and sharing of best practices, Advocacy



Good relationships will need to be established with contractor supporting procurement and compliance



Knowledge, Skills and Behaviours Required to Achieve Role’s Objectives:

  1.  Masters Degree preferred or Undergraduate Degree with significant program management expertise in development related field.
  2.  Ten years’ experience managing development programmes.
  3.  Understanding of global best practices in program operational excellence
  4. Understanding of integrated development issues and critical analysis of child poverty
  5. Understanding of country’s development issues, trends, challenges and opportunities and implications for community development
  6. Strong knowledge in planning, monitoring, evaluating programs and managing a pool of technical support

An understanding of how to undertake effective advocacy

  • Excellent English skills
  • Advanced negotiating skills
  • Demonstrated expertise in operational project management
  • Proven strategic relationship management skills
  • Conceptual and analytical skills
  • Excellent people skills; team builder
  • Planning and monitoring

Coaching, mentoring, training and facilitation skills


  • Ability to maintain strategic vision and link with everyday work
  • Clear and effective communication that builds relationships in order to influence others
  • Proactive demonstrates record of creativity and entrepreneurship
  • Accountability and responsibility for own performance
  • Promotes teamwork, cooperation, and coaching
  • Demonstrate high degree of professionalism and integrity
  • Confident in taking initiative and exploring new opportunities
%d bloggers like this: