Relations Manager at LEAD Enterprise Support Company Limited

LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.Locations: Oyo, Edo and Enugu

Job Description

Client Service Manager handles and resolves client’s queries, develop strategies for improving customer services, train other client services staff and maintain business relationships with existing clients.

Specific Duties & Responsibilities

Organize physical and health forum and enlightenment program chart and timetable for clients.
Provide accurate and timely information on benefits and services available to clients.
Plan and drive corporate and retail client relationship management in the region.
Ensure proper documentation of all enrollee complaints and escalate where necessary.
Ensure effective and prompt enrolment of clients.
Build positive and productive relationships with clients.
Make frequent client calls and visits to strengthen client relationships.
Provide support in new product development and enhancement activities.
Ensure quality assurance of HMO services to clients (enrollees and providers)
Ensure that enrollees are managed under the care coordination scheme.
Perform any other duty as required by Head Client Services.
Support team efforts by ensuring 0% loss in existing client relationships.
Performance Indicators
Client satisfaction Index.
Client retention rate.
Expansion and management of clients within the region.
Crisis resolved.

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