Retail Showroom Manager, North Region at Airtel

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company’s product offerings include 2G,3G and 4G services, fixed line, high speed broadband through DSL,IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G mobile services. Bharti Airtel had over 264 million customers across its operations at the end of July 2012.Job Summary

Implement and Monitor Service Delivery strategy in assigned showroom to ensure that Customer base within this territory enjoy remarkable positive in-store experience at all contacts with complete query resolution.

Requirements

A Bachelor’s degree
Minimum of 2 years work experience in a Customer Service environment.
Ability to work with minimal supervision
Good analytic, report writing and problem-solving skills
Good understanding of business processes
Good knowledge of customer administrative systems – REMEDY, TABS, MINSAT, EXCEL etc.

Source: MyJobMag Job Feed

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