Technical Support Engineer at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clients leaving their mark on the world. Our experience and expertise enable companies to focus on their core objectives, expand their service offering and exceed their customer expectations.We’re Tek Experts, a leading global provider of technical support and professional services on behalf of the world’s largest IT companies.

We’re growing rapidly and looking for Technical Support Engineers to join one of our support teams.

About the role

As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

What we’re looking for

People with all levels of experience so if you are just starting in your career or have been a support engineer or manager, this is the role for you.

Working with one of our key customers, you will be supporting everything related to the technology team you are in which could include:

Office 365
Active Directory
Virtual Machines

You will also be supported by our Quality Assurance team, Domain Experts, and the Training and Development department, to ensure you have a comprehensive induction and training program and deliver extraordinary customer service.

What you’ll be doing

Act as the advanced technical contact for troubleshooting customer issues
Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management
Collaborate with domain experts (SMEs) and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved
Seek supplemental training to improve performance and develop a specialization

Skills and experience you’ll need

At least 1 years’ experience in a technical or customer support role
Strong research, problem-solving and troubleshooting skills
Ability to work well independently and as part of a team
Excellent customer service skills
Passion for technology and learning
Good knowledge of at least one relevant technology

Source: MyJobMag Job Feed

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