Technical Support Officer at Tezza Business Solutions Ltd

Tezza”(te-zza) from the Italian word “Completezza” embodies our commitment to providing IT and Business Solutions that are comprehensive, through and complete. We specialize in providing personalized Software Quality Assurance and Testing Services within a streamlined, phased delivery channel.

With a primary goal of putting technological solutions to work in practical ways that ensures a healthy bottom-line our solutions reflect a deep understanding of real-world business challenges. Working in conjunction with our clients we are able to create and implement result-oriented personalized solutions.Duties & Responsibilities

Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
Provide technical support to business users both remotely and face to face.
Maintenance and support of central hardware, operating systems and utilities.
Administer installations, including setting up new systems/hardware and promptly installing updates
Support of the following would be highly desirable: Email Systems (Exchange), Windows 2008 Server Systems and Active Directory Account Administration.
Troubleshooting and resolution of issues relating to business applications
Installing/configuring new computers/telephones
Troubleshooting IT equipment – printers, scanners etc
Log all IT incidents and service requests to ensuring a timely resolution
Perform SOD and EOD duties
Assist with the Installation, configuring, and support of the LAN and WAN and Internet systems
Maintain network equipment, servers and users hardware and software
Maintain effective relationships with vendors, consultants, and service providers
Assist in software resting of new releases, proactively escalating issues
Competence in PC network security issues, including virus protection and prevention
Assist in the management of IT Assets
Deliver outstanding customer service by responding to and efficiently resolving client issues and request

 Requirements
Experience:

1 to 3 years cognate experience in financial services/service oriented industry

Education:

First degree in Computer Science / Engineering
ITIL Certified (added advantage)

Key Competency Requirements:

Network (voice & data) Cabling
LAN & WAN technologies
Microsoft suite- Exchange, SharePoint,
Virtualization knowledge
Operating system installation & configuration
Troubleshooting and fixing Network cabling
Configuring network devices
PABX configuration and troubleshooting
BES Server/Mobile device Administration
MIS reporting
Some development experience
Cross-funtional
PC/LAN & Support Services

Skill/Competencies:

Ability to solve complex problems on own initiative
Ability to work independently and as a SPOC/ PM
Strong written and oral skills, plus interpersonal skills
Sound client service skills with proactive and creative approach
Demonstrate working knowledge of Windows O/S and PC hardware as well a broad understanding of IP communication and technologies
Understanding of business processes and workflows

Source: MyJobMag Job Feed

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