Customer / Sales Support Associate Job Vacancy in Accra, Ghana

Customer / Sales Support Associate Job Vacancy

Since the team-based sales operations are becoming more and more common with every organization working in sales support is exactly what the title suggests that the person is expected to support the sales representatives working on the field.

The support functions may include but are not limited to providing documentation, collecting cheque or payments, creating new accounts for the customers, generating a daily report of the sales target achieved, the outstanding payment from the customers, and passing on the queries of new customers to the respected sales representative.

This support function arm is helpful for the organization which reduces the time of the salesperson and helps to focus on other clients with a little budget from the company.

Customer/Sales Support Associates are valued members of a busy sales team, playing an important role in tracking sales leads, coordinating quotes and sales packs, providing customer service, and managing customer accounts.

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Position Title: Customer / Sales Support Associate

Location: Ashaley Botwe, School Junction, Accra, Ghana

Job Type: Full Time

Must-Have: A well-functioning laptop (you will use it to work)

Minimum Qualification: Bachelor Degree

Experience Length: 3 years minimum

Salary: Open to Negotiation

About Company

WB DevWorld is an IT, Creative, Design and Business development agency that provides solutions, products, and services in these job function or categories: Consulting & Strategy, Software, Apps, Sites & Data, Creative, Video & Design, Business Development & Management, Human Resources, Marketing, Communications & Sales…

The top industries that use our solutions, products, and services are Education, Advertising, Media & Communications, Construction, Recruitment, Healthcare, Retail, Fashion & FMCG, Shipping & Logistics…

Job Description:

A Customer/Sales Support Associates performs administrative tasks to support the sales team and help them to gain and keep customers. The Sales Support Specialist will also respond to customer complaints and queries and will ensure that all orders are processed in a timely manner.

Sales support associates perform a range of administrative tasks to support the sales department.

you’ll be answering customer phone calls,
dealing with customer service inquiries,
arranging sales appointments,
providing information to the sales team,
creating and processing sales orders,
managing customer accounts and performing data entry tasks as necessary.
It’s a busy role that demands good time management and organization skills.
Interpersonal skills are also essential because a large part of the job involves customer support.

We are looking for an organized, efficient Sales Support Specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The Sales Support Specialist’s responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. The Sales Support Specialist is also responsible for monitoring sales and the performance of the sales team as well as recording sales data.

To be a successful Customer/Sales Support Specialist, you should have good time management and organizational skills.

Customer / Sales Support Specialist Responsibilities:

Help troubleshoot problems with customer orders, customer accounts and other related issues
Provide the sales team with data reports and sales guides
Monitor sales performance through sales tracking tools and report progress to sales representatives
Identify and keep up with sales trends
Work with account managers to create and implement targeted sales strategies
Keep up with new product sales launches and make sure the sales team is up to date
Provide customer service by staying on top of pending orders and customer requests
Identify where improvement is needed in sales practices and make suggestions for improvements
Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
Recording sales trends and liaising with account managers to develop sales strategies.
Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
Handling administrative duties for the company and its executives and management teams.
Scheduling customer meetings and conferences.
Reporting any unusual activity to your supervisors.

A customer/sales support specialist provides customer support by assisting with sales procedures. They help with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.

You must be able to work with a sales team, but also work independently. Being goal-oriented, organized, and able to manage time well will help you in this field. You should also demonstrate excellent interpersonal, communication, and customer service skills, as this job involves customer support.

Sales Support Specialist Requirements:

A Bachelor’s degree in Marketing, Business, or a related field will be advantageous.
Experience in administration and high-volume office work will be advantageous.
Strong analytical, organizational, and time management skills.
Excellent team working, motivational, interpersonal, communication, and customer service skills.
The ability to multitask and quickly switch your focus.
Computer literacy, IT skills, and typing skills.
An understanding of sales principles and customer service practices.

As a customer/ sales support associate, you may have many duties like handling the administrative tasks to make sure the sales team is running smoothly. You may be the communication liaison between departments or between sales teams and senior management.

In a sales support associate position, it is also your job to help customers and make sales. Sales Support Associates need to have excellent data entry skills. You’ll spend a lot of time on clerical tasks such as processing sales orders and answering inbound calls.

Your primary function is to assist the sales staff by supporting the department in administrative duties. You should be skilled in data entry systems and data retrieval. A central part of your job is to help the sales staff.

Responsibilities for Customer / Sales Support:

Knowing our solutions, products, & services inside and out so that you can answer questions.
Maintain a cheerful attitude while answering all inbound calls and addressing customer or sales team needs
Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction
Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery
Ensure the sales team is on track to meet month-end goals and share innovative lead generating ideas
Provide all necessary data to senior management upon request and coordinate meetings between departments
Make travel arrangements for the sales team and the senior support staff when needed
Establish active communication and engagement with all other departments to help out where necessary
Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request
Communicating with customers through various channels.
Managing a team of junior customer service representatives.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advice on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Answer questions about warranties or terms of sale.
Suggest solutions when a product malfunctions.
Attempt to persuade customers to reconsider cancellation.
Inform customers of deals and promotions.
Utilize computer technology to handle high call volumes.
Closeout or open call records.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.

Qualification Required & Experience

You must have a well-functioning laptop (you will use it to work)
Familiarity with CRM systems and practices
Proven customer support or sales support experience or experience as a Client Service Representative
Bachelor’s degree in Business, Marketing, Sales Customer Service or related field is preferred
Ability to stay calm when customers are stressed or upset.
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Experience in supporting senior-level management including making travel arrangements and scheduling weekly meetings
Must be willing to arrange your own travel and attend all sales strategy training conferences off-site
Demonstrated ability to assist sales teams with any additional work as needed with a can-do attitude
Must have excellent verbal and written communication skills with a clear and friendly speaking voice
Be strongly skilled in data entry, travel organization and customer service including basic math and reporting skills
Attention to detail is necessary as well as being a people person with excellent customer service knowledge
Working knowledge of customer relationship management software and data analysis
Excellent motivational skills and works well with a team but also able to work alone
Strong communication and interpersonal skills and dedication to customer satisfaction
Excellent time management and organizational skills and the ability to multitask and prioritize
Knowledge of sales practices and the most efficient customer service techniques
Ability to interpret sales metrics and perform data entry
Ability to pay strong attention to detail

How To Apply For The Job

Submit the online application form below to be considered.

You must have these during the interview to be considered for the job:

You must have a well-functioning laptop (you will use it to work)
Familiarity with CRM systems and practices
Education: Minimum Bachelor Degree
A minimum of 3 years’ experience
A strong portfolio/detailed info of your past works and experiences (will be requested during the interview – links or files).
Proven customer support or sales support experience or experience as a Client Service Representative